Life, Health, and Employee Benefits News (FAQ)

In order to help our customers get the answers they need quickly we have prepared a list of commonly asked questions. Please feel free to contact us if we can expand on any of these questions, or if you require further assistance.


I've lost my insurance card. What should I do?
I've just received an explanation of benefits from my health insurance carrier,
and I don't understand why they have paid these amounts.
How do I know if my doctor is "in network" for my health plan. Why does it matter?
My employer does not provide health insurance.
Is there some sort of health insurance I can get on my own?
I usually call Buckley & Company when I have a service issue with my insurance,
but what do I do if the office is closed?
I purchased a life insurance policy through Buckley & Company several years ago, and I would like to make some changes to my beneficiaries. Can you help me do that?


I've lost my insurance card. What should I do?

We can order replacement cards from all health insurance carriers. In some cases, we can also print a temporary card off the carrier's web site, which you can use until your replacement card arrives in the mail. In all cases, we can let you know what information a doctor's office or pharmacy will need from you, so that they can access your information in case you need to schedule a visit before your new card arrives.


I've just received an explanation of benefits from my health insurance carrier, and I don't understand why they have paid these amounts.

With information from your EOB, we can contact the carrier and check the claim for accuracy. We can explain the details of your coverage in detail, and if the claim was filed incorrectly, we can assist you in getting it re-filed.


How do I know if my doctor is "in network" for my health plan.
Why does it matter?

If you use a provider that participates as in network for your health plan, your plan will reimburse at a higher level than it would for a provider who does not participate. We can check on specific doctors and other facilities for you. We also have access to all major carrier web sites, and can teach you to look up this information as well.


My employer does not provide health insurance. Is there some sort of health insurance I can get on my own?

We also sell individual health insurance. After gathering some basic information about you, we can provide quotes from several different carriers. We can tailor your plan to fit your needs, whether you are looking for the lowest monthly premium, or features like office visit and prescription drug co-payments.


I usually call Buckley & Company when I have a service issue with my insurance, but what do I do if the office is closed?

Listed below are useful numbers for many of the major health insurance carriers.

Anthem | 888-650-4047
Humana | 800-448-6262
Bluegrass Family Health | 800-787-2680
United Healthcare | 866-633 2446


I purchased a life insurance policy through Buckley & Company several years ago, and I would like to make some changes to my beneficiaries. Can you help me do that?

We can help you make changes to your policy, whether you need to change your address or your beneficiary. We can obtain the needed forms from the company, and then monitor the progress of the changes until they are complete.